AHPI

Hospital Audits

Balanced Score Card
 
AHPI

Balanced scorecard is a strategic measurement and management system. It translates an organization's mission and strategy into a balanced set of integrated performance measures. It complements the traditional financial perspective with other non-financial perspectives such as customer satisfaction, internal business process, and learning and growth. It also mixes outcome measures, the lagging indicator, with performance drivers, the leading indicator, because "outcome measures without performance drivers do not communicate how the outcomes are to be achieved